Frequently Asked Questions:
Questions about shipping:
Questions about payment:
What is unique about your site and your videos?
What is in your members' site? How often is it updated? etc. Most questions regarding the member photo site are answered on our sample page.
I lost my username-password, how do I get them sent to me again? If you signed up using Plug'N'Pay, please go to our membership management page to have your username-password sent to you. You can also email us at email@example.com, but be sure include the email address and the FULL name you used when you signed up (first and last name). Please note it may take 24 to 48 hours for us to respond, so please try to use one of the above methods first.
How do I cancel my membership? If you signed up using Plug'N'Pay, please go to our membership management page to cancel your membership. You can also email us at firstname.lastname@example.org, but be sure include the email address and the FULL name you used when you signed up (first and last name), plus your username and password.
Do any of your DVDs have X or contain Y? In order to help you find those elements that are important to you, please use the search feature found on every page of the DVD Shopping Cart or the Bondage Warehouse.
The DVD I purchased is defective, what should I do? We will gladly replace any defective DVDs that you receive, provided you contact us within 2 weeks from the time you receive your order. Email us at email@example.com and let us know what the problem is. We will send you information on what to do next. Please note any defective material must be exchanged for the same item. We do not offer refunds.
What format are your DVDs? All DVDs are on DVD-R format disks. Please note, while these DVD-R's can be played in MOST computer DVD-ROM drives and home units manufactured since April 2000, we cannot guarantee that they will play in YOUR machine. CHECK YOUR OWNER'S MANUAL TO MAKE SURE YOUR PLAYER IS COMPATIBLE WITH THE DVD-R FORMAT. The DVD-R disks are available in NTSC format only, not PAL, and are encoded region free (code 0).
Please note DVDs up through IS105 have chapter marks every 5 minutes (approx) for your scanning ease. All DVDs from IS106 on have a scene selection menu. All DVDs up to IS104 were duplicated from the original analog video tapes; they were not of digital quality to start, so the quality is not the same as the digitally mastered videos. All DVDs from IS105 on were digitally mastered.
How are your videos shipped? All orders shipped in the United States are mailed in Priority Mail boxes via Priority Mail. Orders outside of the United States are shipped via First Class Air Mail. Our return address is included on the package, but we do NOT add any warnings regarding content. Also see the "How are your tapes/packages marked" question below.
When will my order be mailed? We pride ourselves on filling orders very quickly. Of course, if you order on or just before a holiday or weekend, there may be a delay in shipping due to postal closures. Please note that since the exact delivery time depends on the Postal Service, we cannot tell you exactly when your order will arrive.
How are your DVDs/packages marked? Our DVDs contain a label with the Imago Studios name and video number. We do not put the title of the video anywhere on the labeling. All orders shipped in the United States are mailed in Priority Mail boxes via Priority Mail. Orders outside of the United States are shipped via First Class Air Mail. Our return address is included on the package, but we do NOT add any warnings regarding content.
STATEMENT: Will my name be added to a mailing list?
Imago Studios will never sell or share any of your
information with any other company - we value your business and your privacy!
We may send occasional emails alerting you to changes in our catalog offerings
or to special sales. You have the option of asking us to remove you from the
mailing list and we will honor your request. Even if you are not on the mailing
list, however, you will receive confirmation emails when you place orders, and
we will respond to emails you send us.
Can you send me your catalog? Sorry, but we are fully a web based business and we do not have a catalog to send. The cost to produce one would be too great, and would force us to increase the prices we charge. We also do not maintain a postal mailing list.
Why won't you take foreign checks or money orders? Regrettably, our bank charges extremely high fees to process any foreign checks or money orders. Given our price structure, we just can't afford this. However, we will accept international money orders (not checks) if they are drawn on a US bank and have the American Banking Association routing number printed on it. You should be able to get such a money order from a US bank located overseas or from Western Union.
How do I view/save the video files? The video files are in Microsoft's Windows Media format and can be viewed with the Windows Media Player which comes with Windows or can be downloaded free. The easiest way to view theses files is to save them to your hard drive by right clicking on the image and selecting "save link as" (in Netscape) or "save target as" (in Explorer). Once the video file has been downloaded, you should be able to view it using the Windows Media Player. Best quality playback will be achieved if no other programs are running in the background and on machines with faster processors.
How can I contact my favorite model? Although we cannot give out our models' personal information, they do love to receive fan mail! You can e-mail it to them in care of us, and we will make sure they get it. If you are a member, you can also post messages on the message board - many of the models read the board and really get a kick out of seeing messages about their work. In addition, we also love to receive feedback on the videos, so don't hesitate to let us know what you liked (or what you didn't).
If you have any questions not answered here, please do not hesitate to contact us.